When a passenger of Indian Airlines wanted to change his flight schedule due to a family emergency, the airline asked him for a cremation receipt as proof.
According to Indian media, the passenger was surprised to hear such a demand from the airline staff.
After this news went viral, internet users are reacting strongly against the airline.
When this matter came to light on the Internet, the airline apologized and expressed sympathy to the passenger and announced to investigate the matter.
On social media, the passenger said that he often travels with the same airline, yet he was treated like this.
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