The outstanding contributions of Syed Ejaz ul Hassan, the Senior Information Officer of Pakistan Railways, has recently been recognized with the prestigious Quaid-e-Azam Award, in a ceremony, organized by the National Peace Committee for Interfaith Harmony, at Karachi, bringing together media professionals, civil society members, and public figures to honor his relentless efforts.
After news of the award broke, several leading journalists and media organizations appreciated the decision, calling Mr. Hassan a “role model” and “friend of the press.” They praised the recognition as “a proud moment for the media-PRO relationship in Pakistan.”
Several prominent journalists associated with different media houses describe Syed Ejaz ul Hassan as respectful in tone, inclusive in approach, and always willing to go the extra mile to help journalists meet their deadlines. “This recognition is not merely a ceremonial accolade but a testament to the vital role Syed Ejaz ul Hassan plays in shaping the communication narrative of Pakistan Railways—a national institution that touches millions of lives daily,” commented Muhammad Iqbal Harper, senior member of the Lahore Press Club and President of the Pakistan Sports Journalists Federation.
Whether a reporter is calling for a minor clarification or a national news channel is chasing a breaking story, Mr. Hassan is said to treat each inquiry with equal seriousness and respect. This culture of responsiveness has made him a favorite among journalists. Said Mr. Harper.
A Bridge Between the Media and the Railways
In the often hectic and challenging domain of public sector communication, where bureaucracy can stifle transparency and responsiveness, Syed Ejaz ul Hassan has emerged as a refreshing exception. As the Spokesperson of Pakistan Railways, he has served as a dependable and ever-approachable contact for the media, consistently ensuring that accurate and timely information reaches journalists and the public alike.
“From handling sensitive media inquiries and crisis communication to promoting the initiatives and reforms of Pakistan Railways, Mr. Syed Ejaz ul Hassan has brought a modern, ethical, and responsive spirit to his office,” several journalists expressed, emphasizing that: “His reputation among journalists as a “media-friendly PRO” is not merely due to his prompt replies or access to information, but because of his professional integrity, courteous demeanor, and a sincere respect for the role of media in a democratic society.”
“The recognition was more than a tribute to an official—it was a celebration of the ethos of public service and transparent communication,” Dr. Mohammad Arif, Chief Editor of Pakistan’s first & only Chinese language newswire NSN stated. According to him, the achievement served as a reminder that behind every functioning public institution are sincere individuals who work quietly but effectively, shaping narratives, solving problems, and making sure the institution speaks to its people.
A Win for Public Service Journalism
In an era where journalists often face institutional resistance, delayed responses, or outright silence from public departments, the journalist community has consistently found Syed Ejaz ul Hassan to be an exception—a true partner in public information. His phone is always on, his tone always respectful, and his responses—whether during a breaking news event or a routine story—are known to be clear, timely, and constructive.
That is why newsrooms, senior editors, field reporters, and media organizations have welcomed this award as long overdue. “Mr. Ejaz ul Hassan is one of the few government PROs who understands our urgency, our deadlines, and most importantly, our responsibility to the public,” said Czechangez Khan Jadoon, an Islamabad-based journalist and Deputy General Secretary of Rawalpindi-Islamabad Union of Journalists (RIUJ-Workers) who also contested the recently-held elections of National Press Club,” adding that: “This award gives hope that sincerity and professionalism are still recognized.” Mr. Jadoon also heads a nationwide journalistic alliance, named: “Patriotic Journalists of Pakistan”.
Leadership Through Service
Lauding his contributions to national harmony, inter-institutional coordination, and particularly his consistent engagement with the press, the recognition also acknowledged Mr. Hassan’s role in promoting a positive image of Pakistan Railways—not just as a transport service, but as an institution striving for modernization, efficiency, and public service.
During his ongoing tenure, Pakistan Railways has witnessed significant media outreach improvements, particularly in countering misinformation, clarifying public concerns, and sharing development news about new trains, freight expansion, and infrastructure improvement. Through press releases, media briefings, and regular interactions, Syed Ejaz ul Hassan has ensured that the public remains well-informed about Railways’ initiatives and challenges.
An All-Round Professional and Gentle Personality
What sets Syed Ejaz ul Hassan apart is not just his technical competence but his humane, approachable nature. Described by colleagues and journalists alike as “extremely polite, cooperative, and solution-oriented,” Mr. Hassan has turned what is often a bureaucratic post into a dynamic point of contact for many.
His interpersonal skills have played a pivotal role in fostering goodwill between Pakistan Railways and national media outlets, helping to humanize the department in the public eye. In an era where institutional image is shaped by how well it communicates, Mr. Hassan has undoubtedly become one of Pakistan Railways’ strongest assets.
Furthermore, Syed Ejaz ul Hassan has never treated his role as confined to desk work. Whether it is visiting railway stations during operations, staying connected during accidents or incidents, or attending media briefings during festivals like Eid or special train announcements, his on-ground presence reinforces his commitment to duty.
Building the Future: A Media-Friendly Public Sector
In today’s digital age, the public no longer relies solely on newspapers or television for news. Social media, real-time updates, and 24/7 news cycles demand that Public Relations Officers be proactive, strategic, and digitally literate. Mr. Hassan’s adaptability to new media trends while maintaining a solid grip on traditional media makes him a standout figure.
Pakistan Railways has benefitted immensely from this balanced approach. Whether it’s communicating updates during floods, rail accidents, protests, or operational changes, Mr. Hassan has ensured clarity, empathy, and professionalism—qualities that make media interactions effective and public trust sustainable.
Conclusion: A Role Model for the Future
As Pakistan continues to invest in infrastructure and public sector reform, the role of communication officers like Syed Ejaz ul Hassan becomes even more critical. His journey is an inspiring story for young professionals entering public service, especially in information and media roles.
By exemplifying how one man’s dedication to transparent communication can enhance the reputation of an entire department, Mr. Hassan has set a benchmark for others to follow. His example provides a blueprint for a modern, people-centered communication model that respects the media as a democratic partner.
“The Press Network of Pakistan joins journalist community in congratulating Syed Ejaz ul Hassan—not just for receiving the Quaid-e-Azam Award, but for earning it in the hearts of the press long before it was officially conferred,” stated Sabahuddin Qazi, Editor-in-chief PNP News Agency.
“The award Syed Ejaz ul Hassan received is not just an honor for remarkable service, but an encouragement to continue paving the way forward—a path of honest dialogue, public engagement, and unwavering professionalism,” Mr. Qazi stated, concluding that: “Pakistan needs more such government officials across all departments—bridges between the system and the people, built on trust, truth, and tireless commitment.”
